FAQ

Q: Where do you ship from?

A: All orders are processed through our UK fulfilment partners. This allows us to offer fast delivery times and reliable service across the UK.

Q: How long does delivery take?

A: Most orders are delivered within 2–5 working days after dispatch. You’ll receive a shipping confirmation email with tracking details as soon as your order is on its way.

Q: How much is shipping?

A: We offer free standard UK delivery on all orders. There are no hidden handling fees at checkout.

Q: Do you ship outside the UK?

A: At the moment we focus on serving customers within the United Kingdom. If you’re interested in international shipping, please contact us and we’ll let you know if we can help.

Q: How can I track my order?

A: Once your order is dispatched, you’ll receive an email with a tracking link. You can also use the “Track order” page on our website and enter your order details.

Q: Are Mirelle appliances safe for everyday home use?

A: Yes. All Mirelle products are designed for regular home use and comply with applicable safety standards. Please always follow the instructions in the user manual for the best and safest results.

Q: Can I use your fabric care tools on delicate materials?

A: Many of our fabric care tools are suitable for everyday fabrics such as cotton, linen and synthetics. For delicate materials (silk, wool, embellished garments), we recommend testing on a small hidden area first and always following the garment care label.

Q: Do your products require any special maintenance?

A: We recommend simple regular care such as wiping surfaces with a soft cloth and keeping vents or filters clean where applicable. Some products may need occasional descaling or filter replacement — details are included in each product manual.

Q: Do the products come with a UK plug?

A: Yes. Our electrical products are supplied with a UK-compatible plug unless stated otherwise on the product page.

Q: What is your return policy?

A: We offer a 30-day return window from the date of delivery. If you change your mind, you can return your order as long as the item is unused, in its original packaging and in a resellable condition.

Q: How do I start a return?

A: Please contact our support team via the Contact page with your order number and reason for return. We’ll reply with simple instructions and the return address.

Q: Do I have to pay for return shipping?

A: In most cases, customers are responsible for the cost of return shipping unless the item is faulty or we’ve made an error with your order. If there is a problem with the product, please contact us first.

Q: What happens if my item arrives damaged or faulty?

A: We’re sorry if this happens. Please contact us within 7 days of delivery with your order number and clear photos of the issue. Our team will review and arrange a replacement or refund in line with our policy.

Q: Do your products come with a warranty?

A: Yes. Most Mirelle appliances include a 12-month limited warranty covering manufacturing defects. This does not cover misuse, accidental damage or normal wear and tear.

Q: What payment methods do you accept?

A: We accept major debit and credit cards, as well as secure payment options such as PayPal and other methods shown at checkout.

Q: Is my payment information secure?

A: Yes. Payments are processed via trusted, encrypted payment gateways. We do not store your full card details on our servers.

Q: Will I be charged any extra fees at checkout?

A: The price you see at checkout is the price you pay — there are no hidden handling or “surprise” fees from us. Any duties or taxes are shown where applicable.

Q: Can I change or cancel my order after placing it?

A: We start processing orders quickly, so changes may only be possible within a short time frame. If you need to update or cancel your order, please contact us as soon as possible with your order number.

Q: I entered the wrong address. What should I do?

A: Please reach out to us immediately with the correct address details. If the order hasn’t been dispatched yet, we’ll do our best to update it. If it has already shipped, we’ll help explore options with the courier.

Q: I’m not sure which product is right for me. Can you help?

A: Absolutely. Send us a message via the Contact page and let us know a bit about your home, fabrics or cleaning needs. We’ll be happy to recommend the most suitable options.

Q: How can I contact Mirelle?

A: You can reach us anytime through the Contact page on our website. We aim to respond to all enquiries within 1–2 working days.

Q: How can I hear about new launches and offers?

A: Join our newsletter in the footer of the site. You’ll receive occasional updates about new products, home care tips and special discounts — no spam.