Processing Time

We aim to process all orders within 1–2 working days.

During peak periods or promotions, processing may take slightly longer, but we always do our best to ship your order as quickly as possible.

Delivery Time

Once dispatched, UK orders typically arrive within:

• Standard Delivery: 2–4 working days
  
• Remote areas: may take slightly longer
  

Delivery times depend on courier schedules and local conditions.

Shipping Cost

We offer free standard UK delivery on all orders.

No hidden handling or packaging fees.

Order Tracking

Once your order has been dispatched, you'll receive a confirmation email with tracking information (where available).

You can also track your parcel anytime using our Track Order page.

Missed Deliveries / Incorrect Address

Please ensure your address is accurate at checkout.

If a parcel is returned to us due to an incorrect address or failed delivery attempts, additional shipping fees may apply for re-delivery.

Return Window

You may request a return within 30 days of receiving your order.

Eligibility for Returns

To qualify for a return, your item must be:

• unused and in its original condition
  
• free from signs of misuse or damage
  
• returned with all original parts, accessories and packaging
  

We reserve the right to decline returns that do not meet these conditions.

How to Start a Return

To initiate a return, please contact us via the Contact page or email our support team with:

• your order number
  
• item you wish to return
  
• brief explanation of the reason
  

We will reply with the return instructions and address.

Return Shipping Costs

If you change your mind, return shipping costs are the responsibility of the customer.

For faulty, damaged or incorrectly shipped items, we will cover or refund reasonable return postage.

Refund Processing

Once your return arrives at our facility, we will inspect the item and notify you regarding approval.

Refund Timeline

Approved refunds are issued within 5–10 working days to your original payment method.

Processing times may vary depending on your bank or payment provider.

Exchanges

We do not process direct exchanges.

If you'd like a different item, please request a refund and place a new order.

Reporting a Fault

If your item arrives damaged or appears faulty, please Contact Us within 7 days of delivery.

Please include:

• your order number
• a brief explanation of the issue
• clear photos or a short video showing the fault

Resolution

Our support team will review your case and arrange either a replacement, partial refund or full refund depending on the issue and your consumer rights.

Some items cannot be returned for hygiene or safety reasons if:

• they have been heavily used
• they show signs of misuse or improper handling
• essential parts, manuals or packaging are missing
  

If you're unsure whether your item qualifies, please Contact Us.